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GP Telecom can take over your existing BT Lines, install new lines and save
you at least 15% against current BT charges. This service is available on all
BT Analogue, ISDN2e and ISDN 30 products. Thanks to Carrier Pre-Selection (CPS)
the task of achieving the savings is simple, straightforward and non-intrusive.
Re-routing is remotely performed at the local exchange.
The transfer of lines is achieved without the need to change telephone numbers
and with no disruption or loss of service.
All additional services you currently have on your lines, for example, caller
display or DDI ranges, will remain the same.
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Standard Care - 0800 - 1700 hours Monday to Friday, excluding Public and Bank
Holidays). We aim to respond to a fault report received before 1700 hrs on one
working day by the end of the next working day. Where a fault is reported
outside normal working hours, the fault will be treated as if it has been
reported at the beginning of the next working day. Work will only be carried out
during working hours.
Prompt Care - 0800 - 1700 hours Monday to Saturday, excluding Public and Bank
Holidays. Where a fault is reported outside normal working hours, the fault will
be treated as if it has been reported at the beginning of the next working day.
We will respond within 4 working hours of receipt of a fault report. If the
fault is not cleared during this period we will advise the Nominated Contact of
the progress being made to clear the fault
Total Care - 24 hours per day, 7 days per week including Bank and Public
Holidays. We will respond within 4 hours of receipt of a fault report. If the
fault is not cleared during this period we will advise the Nominated Contact of
the progress being made to clear the fault.
Standard Care – this enables clients to have their calls rerouted to an
alternative site if their normal site becomes unusable for any reason. This can
be achieved by use of basic call diversion to route all calls to a pre-arranged
single number.
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